Terrific Big Band Charts uses the United States Postal Service for domestic and international shipments. Before finalizing your purchase, you will be given several shipping options. The shipping rates are based on the weight of your items and where you live. In other words, the heavier your package is and the further away you are from our office in WEST VIRGINIA, the more the shipping charge will be. This method of calculation ensures that you only pay for what you are getting.

Shipping Times

The times we list on our site are generally reliable, but some are more reliable than others, and we say this in the interest of being totally honest with our customers, and to allow you to decide which shipping method will be best for you.

Please note that for international shipping we cannot replace lost shipments (with the exception of USPS Global Express, whose prices include a guarantee that in the event of a lost or damaged shipment your package will be replaced). Once we ship the item it is the responsibility of the postal service to get your package to you. While international packages occasionally do get lost, we cannot accept responsibility.

For items we have in stock, orders are processed within 1 business day. For back orders and items not in stock, orders are usually processed within 7 to 14 days, with the occasional exceptions of import or special order items. It really depends on how quickly we can get the items from the publishers and manufacturers. As soon as we get your items, they will be shipped. You will receive an email confirmation that your order has been shipped.

Please keep in mind that you need to add shipping time onto the time it takes for us to process your order. For items we have in stock, it will take 1 day processing time plus the time it takes in transit (based on your shipping selection). In the event that some of the items you ordered are in stock and others aren't, we will provide you the option of shipping in-stock items within 3 days of order processing and shipping the remaining products once they are received in our facility and shipping additionally for a nominal charge, since we realize you will want to receive any in-stock products right away. Generally within 2 weeks you will be notified of the status of your remaining order.

Tracking numbers are ONLY available for USPS Express. They are not available for Priority Mail, Media Mail, First Class Mail, Parcel Post, and Airmail. If you select a shipping service that has a tracking number available, you will receive that number in your order confirmation.